Refunds & Fixes

Something not right? Tell us and we’ll fix it — free. Reply to your order email and we’ll regenerate the pages you’re unhappy with, usually the same day. If we can’t make it right, we’ll refund you in full within 14 days of purchase.

Why we do it this way

Nearly always the problem is one illustration — a likeness that didn’t quite land, a page that doesn’t fit — and that we can redo. We’d rather you end up with a book you love than take your money back and leave you with nothing.

How to ask

Email dad-tale-support@f13foundry.com from the address you ordered with and tell us what’s wrong. It doesn’t need to be detailed — “my daughter’s face doesn’t look like her” is plenty. We’ll regenerate it and let you know when it’s ready.

If it still isn’t right after we’ve tried, say so and we’ll refund to your original payment method, usually within two business days.

Your statutory rights

This policy is in addition to any rights you have by law, and never replaces them.

• EU and UK: if digital content doesn’t conform to what was agreed, you are entitled to have it brought into conformity — and, if that fails, to a price reduction or to end the contract. That is exactly what we offer above.
• Right of withdrawal (EU/UK): you normally have 14 days to withdraw from a purchase of digital content. Because your book is generated and delivered immediately, we ask you to confirm at checkout that you want it right away and understand you give up that right. Our fix-or-refund guarantee applies regardless.
• Australia: our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you can choose a refund.
• Everywhere else: nothing here limits any non-waivable right you have under your local consumer law.

Related

See our Terms of Service and Privacy Policy.